About tiptap

At tiptap, we are on a mission to eliminate barriers to giving and payment processing. Our standalone, wireless, touchless payment receivers allow churches, nonprofits, charities, foundations, and businesses to accept instant, frictionless, contactless donations and tips anywhere, anytime, with no Wi-Fi needed.

We are a fast-growing tech team driven by purpose, helping our partners maximize their impact as cash transactions decline.

Role overview

We are looking for a detail-oriented, energetic, and proactive Sales Support Specialist to serve as the operational engine for our growing sales team.

In this role, you will work hand-in-hand with the Sales team to streamline daily outreach, handle critical backend administrative processes, and research prospective opportunities.

If you thrive in connecting with people, love keeping a pipeline organized, and enjoy conducting research to discover potential prospects, this role is for you.

This is a hybrid, full-time position based in Knoxville, Tennessee.

Key responsabilities

Sales Operations & NetSuite Administration

• Quote Creation & Management: Draft and assemble precise sales quotes in NetSuite based on sales rep inputs and customer requirements.
• Order Conversion: Seamlessly convert approved quotes into Sales Orders in NetSuite, ensuring accurate pricing, display configurations, device quantities, and shipping details.
• Pipeline Hygiene: Keep customer accounts, leads, and transaction records clean, up-to-date, and accurate in HubSpot and NetSuite.
• Order Tracking: Coordinate with inventory and operations teams to monitor order status and help resolve post-sale administrative queries.

Prospecting & Lead Research

• Prospect Research: Conduct research on prospective accounts, including charities, foundations, sports teams, event organizers, places of worship, and commercial businesses, to identify key decision-makers and contact details.
• Data Enrichment: Support lead-generation efforts by building, cleaning, and verifying target prospect lists for sales campaigns.

Outreach & Sales Engagement

• Prospect Follow-Ups: Send structured follow-ups to prospects post-demo or post-quote to help keep sales cycles moving forward.
• Outreach Support: Assist the sales team with building and managing initial email and phone call sequences and administrative tasks related to cold and warm outreach campaigns.
• Collateral Support: Package and distribute sales materials, product specification sheets, and display lineup catalogs to prospects upon request.

Qualifications & Skills

Must-Haves

• 1–3 years of experience in a Sales Support, Sales Operations, Sales Coordinator, or similar role.
• Familiarity with CRM and sales workflow tools such as HubSpot, NetSuite, or similar platforms. Prior experience with NetSuite quote-to-order processing is a plus, but not required.
• Sharp attention to detail with a strong focus on data accuracy and process adherence.
• Strong written and verbal communication skills for professional prospect follow-ups.
• Resourcefulness and strong research skills using tools such as LinkedIn Sales Navigator, lead databases, and web research.
• Ability to work effectively in a hybrid environment and collaborate in person with the U.S. team in Knoxville.

Nice-to-Haves

• Experience working in FinTech, payment processing, or the nonprofit fundraising technology space.
• Prior experience handling multi-item hardware and service/software configurations, similar to tiptap's device and display kits.

What we offer

• Impact: Work with a product that directly powers fundraising for incredible causes worldwide.
• Growth: Opportunity to learn, scale, and build a career in a high-growth tech environment.
• Culture: Collaborative, supportive, and purpose-driven team culture.
• Compensation: Competitive salary package with comprehensive benefits.
• Hybrid Environment: The opportunity to work both remotely and alongside our growing U.S. team in Knoxville.